c3 Modern Storage specialist can help you with almost any facet of your storage experience. We can supply you with all necessary packaging materials, advise you how to store and help you with needed information such as local truck rental, moving companies, apartment complexes, etc.
What personal information do you need from me?
We collect only the personal information needed to deliver the best possible service and process your rental agreement which may include, but not be limited to, photograph, name, physical address, telephone number, email address, fingerprint, company name/title (if applicable), credit card number and expiration date.
We collect your email address so that we may inform you about current offers or events. We will never share or sell individual personal information with anyone without your advance permission or unless ordered by a court of law. If credit card information is collected, it is used strictly for billing purposes.
How do I pay rent?
Cash, check or credit card. You can sign up for automatic credit card or debit payment; this will allow you to pay your rent on time without a trip to the facility and also avoids the risk of incurring late fees.
When is rent due?
Rent is due on your anniversary date of each month and is considered late, and a late fee will be imposed, after close of business on the 5th day after your due date.
Do I get a discount if I rent for an extended period of time?
Most c3 Modern Storage locations run specials and some provide an additional discount for accounts that pay for 11 months in advance. Speak with your c3 Modern Storage specialist or consult our Web site for possible specials.
How long is the rental agreement?
Rental agreements are month-to-month and automatically renew on your anniversary date each month.
What about your refund policy?
If your unit is occupied on or after the first day of the anniversary date, full rent is due for that month and no refund will be given.
How secure are my stored items?
Only you have access to your unit - no one other than you will have a key. c3 Modern Storage's facilities include a state-of-the-art electronic access control system that includes a video surveillance system. Additionally, all standard storage units are individually alarmed.
Are my stored items automatically insured?
No. By law, insurance on your stored property is your responsibility. Speak to your c3 Modern Storage specialist for details on where it can be purchased.
Who is responsible for the care of my items while they are in storage?
c3 Modern Storage strives to keep a safe and secure facility, but is never in the care, custody or control of your stored goods. We highly recommend taking out storage insurance for added protection.
What sizes of units does c3 Modern Storage have?
In general, we offer storage units ranging in size from 5' x 5' to 20' x 20'.
What hours is the office open?
The business office is open from 9 am to 6 pm Monday thru Saturday and from 10 am to 3 pm on Sunday.
How often can I visit my unit?
As long as your account is paid current, you may visit your storage unit as many times as you like, during the posted access hours, free of charge. Extended and/or 24-hour access is also available for an additional fee.
When can I get into the facility to access my possessions?
We allow access to units from 9 am to 6 pm Monday thru Saturday and from 10 am to 3 pm on Sundays with 24-hour access available for qualified clients.
What promotions/specials does c3 Modern Storage have?
Most facilities offer move-in specials to new tenants. Contact your local c3 Modern Storage location or look for featured specials on the Web site for more information.
What is a locked deposit box?
A locked deposit box is a sturdy metal container that can be rented on an annual basis for specialized storage needs. These boxes are retained in small compartments in our vault. Each compartment is equipped with a dual lock system. To open your locked deposit box requires two different keys: your personal key and our security key. Each compartment has a separate lock with a dual access key. To meet the needs of customers, locked deposit boxes are available in a variety of sizes, from 3"x5" up to 16"x30".
Should I maintain an inventory of my locked deposit box contents?
Yes! We recommend that you keep an accurate inventory of the contents of your locked deposit box at all times. A listing of the contents should be kept inside the locked deposit box and another copy kept in another safe location.